Welcome to EclipseSunShades.net! We are your number one source for the best car, truck and RV sun shade in the world. We are determined to provide you with the highest level of customer service and are committed to 100% customer satisfaction. If you're not happy, we're not happy. This page contains general shipping and payment information. You can scroll down the page or click the links below to go directly to the section of your choice. -- Contact Information -- Shipping Charges -- Shipping Information -- Payment Information -- Replacement Parts -- Warranty Information -- Damaged Items -- Return Policy Contact Information If you have any questions about a sun shade or an order you have placed, please feel free to email us. We will respond to you within 1 business day but usually you'll hear from us within a couple of hours! E-Mail: info@eclipsesunshades.net Shipping Charges Shipping charges are included in the price of the item. This means that the price you see listed on the site is the total that you'll pay for your Eclipse Sun Shade. At this time express shipping is not available. If you need your sun shade quickly please e-mail us and we'll do our best to help you find one. Shipping Information Items are generally shipped out of the warehouse within 3 - 5 business days from the time that an order is placed. All Eclipse Sun Shades are shipped via UPS Ground. Please Click Here for a UPS Time-In Transit Map that will display shipping times once an order leaves the warehouse. Please allow 2 weeks from the time your order is placed for your sunshade to arrive. If you would like to ship a sun shade to Alaska, Hawaii or Canada please e-mail us for shipping information. Shipments to Alaska, Hawaii and Canada are subject to additional shipping costs. We do not ship to APO/FPO addresses or P.O. Boxes. Payment Information EclipseSunShades.net accepts Visa, Mastercard, American Express, Discover and Paypal and all orders are processed through a secure server. Replacement Parts For information about ordering or replacement parts please call or email the manufacturer. Phone: (800)530-8484 Email: hildac@venturaline.com Warranty Information The Eclipse SunShade is guaranteed for one year against defects in material or workmanship. The manufacturer will repair any problems that may arise within the first year of ownership of the Eclipse Sunshade. Damages, Missing Parts, Defective Products If you receive a sunshade that has been damaged in shipment, please contact us. If the item was damaged in shipment, we will arrange to have a new item shipped to you at no charge. Also, if your sun shade is defective, please contact us and we will promptly assist you and arrange to have the sunshade repaired by the manufacturer. Return/Exchange/Cancellation Policy If you decide that you don't want your Eclipse SunShade, it may be returned within 30 days of placing your order. In order for us to accept returns, the sun shade must not have been assembled, must be in it's original packaging and must contain it's original parts. Customers will be responsible for shipping their sun shade back to us. We charge a $5 restocking fee for all returns. If you need to exchange your sun shade, you'll be responsible for shipping the product to us. Once it's received, a new sun shade will be shipped. Customers will not be charged the $5 restocking fee for exchanges. Orders cancelled prior to shipment will receive full credit. Orders usually ship within 2 - 3 business days so you must cancel them before this time. Full refunds are not given once the item has shipped. |