Info & Policies
info@eclipsesunshades.net
Welcome to EclipseSunShades.net! We are your number one source for the best car, truck and RV sun shade in the world. We are determined to provide you with the highest level of customer service and are committed to 100% customer satisfaction. If you're not happy, we're not happy.
This page contains general shipping and payment information. You can scroll down the page or click the links below to go directly to the section of your choice.
-- Contact Information
-- Shipping Charges
-- Shipping Information
-- Payment Information
-- Replacement Parts
-- Warranty Information
-- Damaged Items
-- Return Policy
Contact Information
If you have any questions about a sun shade or an order you have placed, please feel free to email us. We will respond to you within 1 business day but usually you'll hear from us within a couple of hours!
E-Mail: info@eclipsesunshades.net
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Shipping Charges
Shipping charges for the Eclipse Sunshade are as follow.
Within Continental U.S.
- 1 Shade: $5
- 2 or more Shades: $7
- Mounting Clips: Free Shipping
Hawaii, Alaska, APO, U.S. Territory
- 1 Shade: $12
- 2 - 3 Shades: $16
- 4 or more Shades: $24
- Mounting Clips: Free Shipping
At this time express shipping is not available. If you need your sun shade quickly please e-mail us and we'll do our best to help you find one.
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Shipping Information
The Eclipse Sunshade and SolLight LightCap 300 WILL NOT be shipped together. Below is shipping information for each product.
Eclipse Sunshade:
Eclipse Sunshades are shipped directly from the manufacturer's location. Orders usually ship within 3 - 5 business days from the time that an order is placed. All Eclipse Sun Shades are shipped via UPS Ground. Please Click Here for a UPS Time-In Transit Map that will display shipping times once an order leaves the warehouse. Please allow 2 weeks from the time your order is placed for your sunshade to arrive.
SolLight LightCap 300:
The LightCap 300 will ship within 1 business day from the time that an order is placed. All SolLights ship via USPS Priority Mail and we ask you to allow approximately 7 business days for the order to arrive.
Once an order ships, we will email a shipping notification to you.
If you would like to ship a sun shade to Alaska, Hawaii or Canada please e-mail us for shipping information. Shipments to Alaska, Hawaii and Canada are subject to additional shipping costs.
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Payment Information
EclipseSunShades.net accepts Visa, Mastercard, American Express, Discover and Paypal and all orders are processed through a secure server.
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Replacement Parts
For information about ordering or replacement parts please call or email the manufacturer.
Phone: (800)530-8484
Email: hilda.crispin@qfd.us
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Warranty Information
Eclipse Sunshade:
The Eclipse SunShade is guaranteed for one year against defects in material or workmanship. The manufacturer will repair any problems that may arise within the first year of ownership of the Eclipse Sunshade.
SolLight LightCap 300:
The LightCap is guaranteed against failure due to manufacturer's defects for 1 year
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Damages, Missing Parts, Defective Products
If you receive a sunshade that has been damaged in shipment, please contact us. If the item was damaged in shipment, we will arrange to have a new item shipped to you at no charge. Also, if your sun shade is defective, please contact us and we will promptly assist you and arrange to have the sunshade repaired by the manufacturer.
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Return/Exchange/Cancellation Policy
If you decide that you don't want your Eclipse SunShade, it may be returned within 30 days of placing your order. In order for us to accept returns, the sun shade must not have been assembled, must be in it's original packaging and must contain it's original parts. Customers will be responsible for shipping their sun shade back to us. We charge a $5 restocking fee for all returns.
If you need to exchange your sun shade, you'll be responsible for shipping the product to us. Once it's received, a new sun shade will be shipped. Customers will not be charged the $5 restocking fee for exchanges. Orders cancelled prior to shipment will receive full credit. Orders usually ship within 2 - 3 business days so you must cancel them before this time. Full refunds are not given once the item has shipped.
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